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Frequently Asked Questions

Find quick answers to your questions about shopping with Pak Supermarkets

FAQ Categories
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Can't find what you're looking for? Contact our support team.

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Shopping Online

Select the green 'Add' button underneath your chosen item. You can also use the plus or minus buttons to increase or decrease the quantity of that specific product.

You can view the contents of your basket at any time by clicking on the shopping basket icon (top right).

We try to make our website as user friendly as possible. Everything is arranged by category, as it would be in the store. For example, all frozen products are listed together, and all fresh products are listed together etc.

We try to make our website as user friendly as possible. Everything is arranged by category, as it would be in the store. For example, all frozen products are listed together, and all fresh products are listed together etc.

Alternatively, you can enter the name of the product you are looking for in the search bar at the top of the page.

You can amend your order at any point while shopping, simply by selecting the shopping basket icon (top right). Here you can manage your shopping basket, amend item quantities, or remove an item you no longer wish to purchase.

Either by clicking the shopping basket icon (top right) or by selecting 'Checkout'.

We have a flat fee of £8.99 for all deliveries and we aim to deliver your item within 48 hours anywhere in the UK.

My Online Account

You can register online by completing this registration form.

You can also find our online registration form on desktop by selecting 'Register' from the top right hand corner.

You can change your password on desktop by selecting 'Sign In' (top right). Here, you will need to click on 'Forgot password?'

You will then be asked to enter the email address assigned to your account. We will send you an email telling you how to reset your password. If this email doesn't appear in your inbox, please check your spam/junk folder.

Simply log in to Iceland online and visit 'My Account'. Here, you can update your personal details, your billing and delivery address, your choice of payment and marketing preferences.

You will receive a confirmation email containing all relevant details, including your order number. If this email doesn't appear in your inbox, please check your spam/junk folder.

You can cancel your order at any time up until 11pm the day before your order is due to be delivered.

To do this, simply email us refund@paksupermarkets.com

We accept all major options such as Visa, Mastercard and PayPal.

You can order online and collect instore from out Alum Rock Rd or Coventry Road branches. Simply bring your digital receipt with you that you received via email and your goods will be ready to take away. We aim to have all orders ready to collect within 4 hours of placing the order.

Help & Support

If you need to speak to us about an Online order, you can contact us by emailing support@paksupermarkets.com or you can reach out to us by messaging our Instagram page.
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